| Description | Amount |
| Administration fee – Refund | USD 30 per transaction |
| Global Transaction Fee (GTF) | 3% per transaction |
| Payment Provider Service Fee | 5% per transaction |
| Product Change Fee | USD 20 per item |
| Q Account Maintenance Fee | USD 20 per month |
| ID Renewal Fee | USD 30 per year |
| Extension of eCard **Expired eCard(s) can only be renewed within 90 days of the expiry date | 5% of the value of the eCard being renewed *90 days extension will be granted |
| Extension of eVoucher | USD 10 for each 10 points, up to the maximum charge of USD 30 Maximum number of eVouchers that can be extended at one time is 250 points **14 days extension will be granted |
