{"id":99480,"date":"2024-05-14T23:37:17","date_gmt":"2024-05-14T23:37:17","guid":{"rendered":"https:\/\/africa.qnet.net\/smart_hub\/reset-security-question-and-words\/"},"modified":"2026-07-06T08:11:33","modified_gmt":"2026-07-06T08:11:33","slug":"comment-reinitialiser-ma-question-de-securite-et-mots","status":"publish","type":"smart_hub","link":"https:\/\/africa.qnet.net\/fr\/smart_hub-fr\/comment-reinitialiser-ma-question-de-securite-et-mots\/","title":{"rendered":"Comment r\u00e9initialiser ma question de s\u00e9curit\u00e9 et mots ?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Pour r\u00e9initialiser votre question de s\u00e9curit\u00e9 et vos mots de passe :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Connectez-vous \u00e0 votre Bureau Virtuel<\/li>\n\n\n\n<li>Faites d\u00e9filer vers le bas et cliquez sur \u00ab\u00a0Outils\u00a0\u00bb \/ \u00ab\u00a0Mon compte Q\u00a0\u00bb<\/li>\n\n\n\n<li>Cliquez sur \u00ab\u00a0R\u00e9initialiser la question de s\u00e9curit\u00e9\u00a0\u00bb.<\/li>\n\n\n\n<li>Saisissez le code PIN de votre compte Q et cliquez sur valider.<\/li>\n\n\n\n<li>Un email vous sera envoy\u00e9 avec le code de v\u00e9rification.<\/li>\n\n\n\n<li>V\u00e9rifiez votre email et utilisez le num\u00e9ro du code de v\u00e9rification (*Le code de v\u00e9rification est actif uniquement pendant 10 minutes).<\/li>\n\n\n\n<li>Saisissez le code de r\u00e9initialisation envoy\u00e9 \u00e0 votre adresse email enregistr\u00e9e et cliquez sur \u00ab\u00a0Continuer\u00a0\u00bb.<\/li>\n\n\n\n<li>Cr\u00e9ez votre nouvelle question de s\u00e9curit\u00e9 et vos mots de passe, puis cliquez sur \u00ab\u00a0Mettre \u00e0 jour\u00a0\u00bb.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"475\" height=\"2560\" src=\"https:\/\/africa.qnet.net\/wp-content\/uploads\/2024\/05\/FR-How-to-Reset-Security-Question-and-Word-scaled.avif\" alt=\"\" class=\"wp-image-105162\" srcset=\"https:\/\/africa.qnet.net\/wp-content\/uploads\/2024\/05\/FR-How-to-Reset-Security-Question-and-Word-scaled.avif 475w, https:\/\/africa.qnet.net\/wp-content\/uploads\/2024\/05\/FR-How-to-Reset-Security-Question-and-Word-285x1536.avif 285w, https:\/\/africa.qnet.net\/wp-content\/uploads\/2024\/05\/FR-How-to-Reset-Security-Question-and-Word-380x2048.avif 380w, https:\/\/africa.qnet.net\/wp-content\/uploads\/2024\/05\/FR-How-to-Reset-Security-Question-and-Word-80x432.avif 80w, https:\/\/africa.qnet.net\/wp-content\/uploads\/2024\/05\/FR-How-to-Reset-Security-Question-and-Word-125x675.avif 125w, https:\/\/africa.qnet.net\/wp-content\/uploads\/2024\/05\/FR-How-to-Reset-Security-Question-and-Word-167x900.avif 167w\" sizes=\"auto, (max-width: 475px) 100vw, 475px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><em><strong>Remarque <\/strong>: Veuillez cr\u00e9er une nouvelle question de s\u00e9curit\u00e9 et de nouveaux mots de passe, car les identifiants pr\u00e9c\u00e9demment utilis\u00e9s ne seront pas accept\u00e9s par le syst\u00e8me.<br><strong>Remarque : <\/strong>Veuillez noter que votre KYC doit \u00eatre activ\u00e9 pour r\u00e9initialiser la question de s\u00e9curit\u00e9 et les mots de passe.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"featured_media":0,"template":"","smarthub":[3697,3699],"class_list":["post-99480","smart_hub","type-smart_hub","status-publish","smarthub-fonctions-en-libre-service-guide-rapide","smarthub-mon-compte-fr"],"_links":{"self":[{"href":"https:\/\/africa.qnet.net\/fr\/wp-json\/wp\/v2\/smart_hub\/99480","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/africa.qnet.net\/fr\/wp-json\/wp\/v2\/smart_hub"}],"about":[{"href":"https:\/\/africa.qnet.net\/fr\/wp-json\/wp\/v2\/types\/smart_hub"}],"version-history":[{"count":3,"href":"https:\/\/africa.qnet.net\/fr\/wp-json\/wp\/v2\/smart_hub\/99480\/revisions"}],"predecessor-version":[{"id":105186,"href":"https:\/\/africa.qnet.net\/fr\/wp-json\/wp\/v2\/smart_hub\/99480\/revisions\/105186"}],"wp:attachment":[{"href":"https:\/\/africa.qnet.net\/fr\/wp-json\/wp\/v2\/media?parent=99480"}],"wp:term":[{"taxonomy":"smarthub","embeddable":true,"href":"https:\/\/africa.qnet.net\/fr\/wp-json\/wp\/v2\/smarthub?post=99480"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}