QNET has a strong code of ethics for IDs to model their behaviour on. We also have a dedicated training program titled QNET Pro that focusses on teaching IDs the basics of the QNET business, the Do’s and Don’ts, building a sustainable business through ethical practices and being a professional business leader.
At QNET, we pursue a zero-tolerance policy for any misrepresentation or unethical practices of Independent Distributors (IDs) promoting the business. Genuine complaints are dealt with firmly. In fact, over a period of last 5 years, the company has terminated over 750 IDs who have been found to be in violation of our policies and procedures. We have a well-established redressal system for addressing any ID / customer complaints including misrepresentations by the IDs. There is a dedicated network compliance department that monitors the network of Independent Distributors.
However, we can only take action if the complaint or grievance is brought to the company’s attention. We have a very clear 30-day refund policy. If a person has been fraudulently made to purchase a product and registered as a distributor, without realising what they were getting into, they can cancel their order and terminate their contract with us within the 30-day period, and give us the details of the person who misled them. We will refund the person and take necessary action against the person who misrepresented.