Home & LIVING
HOMEPURE
CARE & REPAIR
Keep your HomePure systems in top shape with DIY fixes and professional service.
DIY CARE
HomePure Product Maintenance Guides
Find out how you can keep your HomePure units in top shape with these easy-to-follow tips.
EXPERT CARE
How to Arrange HomePure Service
Need to request repair or installation assistance? Follow these simple steps.
Contact the QNET Global Support Centre (GSC)
Reach out via email, phone, or your QNET Virtual Office (VO) to open a service request. You can find the contact details here.
Find out your authorised service centre
A GSC representative identifies the nearest authorised service partner and shares shipping or drop-off instructions.
Receive assessment and quotation
Technicians will inspect your product and confirm through GSC whether it is in warranty. Cases under warranty will be serviced free of charge. Out-of-warranty cases receive a clear cost estimate before work.
Wait for the service completion notice
The repair process typically takes 1-2 weeks to complete, depending on the damage. After repair, a trained professional at GSC will conduct a quality check to ensure the issue has been fixed.
Claim your repaired product with additional warranty
GSC will inform you of the completed repairs and arrange for the return of your product. Your repaired product shall receive an additional warranty of 30 days, covering only the issue that has been fixed.
SERVICE
Service Charge Conditions
Check this overview of expected costs for repairs.
Installation Service
Customers may request on-site installation of their HomePure product at full service cost.
Warranty Support
All eligible costs – including spare parts, service charges, and travel expenses – are covered by HomePure according to the warranty terms.
Out-of-Warranty Cases
For out-of-warranty cases, customers are responsible for the costs of spare parts (as per the official price list), service charges, and travel expenses. Additional fees may apply for complex repairs.
Additional Parts
If additional parts beyond the standard spare list are needed, their cost will follow the applicable agency agreement.
FAQ
Frequently Asked Questions
A quick reference before you send your watch in for service.
Do I need tools to replace spare parts?
Only fuse replacement requires a screwdriver. Everything else is tool-free.
How often to replace the inlet tube?
It is ideal to replace the inlet tube about every two years. Damaged tubes should be replaced immediately.
Can I use spare parts purchased outside of QNET?
Please only use spare parts issued for HomePure by QNET. Using unauthorised parts from third-party vendors may cause the unit to leak or malfunction, and will void its warranty.
Why is the water flow weak?
Likely due to a clogged dust filter or inlet tube.
