Other Regions Global (EN) West Africa (FR/EN) RCIS (RU) India (IN) MENA (AR) Turkey (TR/AR) Indonesia (ID) East Africa (EN/SW) Smart Hub SMART HUB MY ACCOUNTSecurity Question & Words How to unblock my Q Account? SHARE You need to send a request via Contact Us and attach a copy of your valid ID with file size less than 5MB How to check my personal Information? How can I change my expired pin code? How to retrieve my pin code? How to update my correspondence address within the country? Do I need to activate Know Your Customer (KYC) in order to use the self-service function to update the correspondence address? Share This Article Facebook Whatsapp Whatsapp Telegram Copy Link Previous Article Why is my Q Account blocked? Next Article How to reset my Security Question and Words? NEED MORE ASSISTANCE? Our Global Support Executives are ready with answers. CONTACT US