How can I track my shipment?
To track your shipment:– Log in to your Virtual Office– Click on…
How to update my shipping address within the country?
To update your shipping address:– Click on “My Profile ”– Choose “Update…
Where can I find my Purchase Receipt?
To find your Purchase Receipt:– Log in to your Virtual Office– Click…
What are the required documents for the Self / Third-party product collection?
Below is the required documents for product pick up:For the Self pick-up…
Can we exchange a virtual product with physical product?
No, a virtual product can not be exchanged with a physical product.
What is the payment method I can use to pay the reshipment fee?
You would need to provide e-cards to us when you submit the…
Do I need to pay to reship my product?
Yes. There will be a reshipment fee imposed.
How to reship my returned product?
You need to send a request via Help Center requesting to reship…
Why was my product returned?
When an ID is unreachable during the delivery time, the product will…
Is there a way to ship my product without paying the possible duty and tax imposed by local Customs?
No, because any possible customs duties, tariffs, import tax, VAT, etc are…
How much will I pay for duties and taxes to the local Customs?
The fee may vary depending on your order value. Please refer to…
Why do I need to be aware of the possible duty and tax in the country of destination before my product is shipped?
You might be required to pay any possible customs duties, tariffs, import…
